Shop Manager
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Urban Bike Project is looking for a Wilmington area resident who would like to dedicate their passion and talents to a growing organization! We’re seeking a full-time Shop Manager who can help us grow while managing our Open Shop and Free Bike Programs.
Urban Bike Project is a non-profit community bicycle shop that supports Wilmington communities by providing access to bicycling as a healthy, affordable and practical means of transportation and recreation. The Open Shop program allows members of the public to purchase affordable used bicycles and parts, perform their own repairs, and learn mechanics. We are currently open to the public Tuesday and Thursday evenings from 6:30pm – 9pm and Saturday afternoons from 2:30pm -5pm. The Free Bike Program provides refurbished commuter bikes to adults in need of reliable transportation to access jobs, job interviews, and other necessary services. For more information about Urban Bike Project’s mission and programs, visit www.urbanbikeproject.org.
Hours: 40 hours/week
- Required Hours: Tu/Th 6:30pm – 9pm, Sa 2:30pm – 5pm
- Flex scheduling available for remaining hours
Compensation: $40,000 – $45,000/year salaried and exempt; Paid holidays and vacation
Reports To: Executive Director
Responsibilities:
Serve as manager-on-duty for the Open Shop Program: Tu/Thu 6:30pm – 9pm, Sa 2:30pm – 5pm
- Manage volunteer staff; assign meaningful tasks to volunteers and ensure that volunteers are following policies and procedures
- Provide friendly and consistent customer service to all visitors
- Assist volunteers with customer interactions and mechanical repairs, as needed; provide quality control on repair services
- Enforce shop policies and procedures
- Ensure proper records are kept of visitors and sales
Serve as Program Manager for the Free Bike Program (~10 hours/week)
- Process and record all applications and paperwork in a timely manner
- Ensure bikes are repaired and assigned to applicants in a timely manner (no more than 3 week wait time)
- Perform 3- and 6-month follow-up surveys with all Free Bike recipients
Generate revenue to support Urban Bike Project operations and programs (~10 hours/week)
- Work with Executive Director to organize bike drives and recruit bike donations
- Provide oversight to ensure sale floor racks remain full and that refurbished bikes meet proper standards of quality
- Work with mechanics staff and/or volunteers to ensure parts are designated for online sale as appropriate (high value parts, rare parts), online sales are listed regularly, and online sales are fulfilled promptly.
Maintain, organize, and stock the shop (~7 hours/week
- Purchase tools, parts, and shop supplies as needed
- Keep parts and retail areas neat and organized; develop new storage and organizational systems as needed
Volunteer management (~3 hours/week)
- Organize special volunteer work parties as needed to stay abreast of ongoing needs and to accomplish major projects
- Work with Shop Mechanic to staff volunteer-only nights at the shop (Mondays 5:30pm – 9pm)
- Work with Shop Mechanic to conduct monthly volunteer orientations and provide volunteer trainings, as needed
Required Qualifications:
- At least one year experience working professionally as a bicycle mechanic OR at least five years’ experience as an amateur/hobbyist bicycle mechanic and proficient in mechanics
- Organized and attentive to detail; process-oriented
- Self-motivated and self-directed; excellent time management skills
- Proficient with Microsoft Office and Google Docs (or ability to learn)
- Strong customer service skills
- Passionate about bicycling as an agent for positive change in Wilmington communities
Preferred Qualifications:
- Experience managing budgets or inventory, and/or expertise in business administration
- Experience managing staff and/or volunteers
- Knowledge of different eras of bicycle manufacture, including specialty repair skills and expertise in market value of bikes and components
To Apply:
Please e-mail your resume to Laura Wilburn, Executive Director, at laura@urbanbikeproject.org